I am a ******* Transformation specialist with over 14 years of experience in big consulting firms. I bring a robust background in managing large-scale CX and CRM transformation programs, with a proven track record of delivering strategy-aligned programs, managing budgets exceeding $3M, utilizing both Waterfall and SCRUM/Agile methodologies.
My experience as a Program Manager has honed my ability to execute simultaneous projects, lead cross functional and international teams, and deliver impactful results to clients on a regional and global scale. I have successfully managed teams of 20-30 direct reports, navigated complex sr. stakeholder landscapes, and built strong relationships with clients, ensuring alignment on project objectives, promoting a collaborative work environment and ensuring seamless integration of programs with marketing effort across sales, product and service teams.
In my career, I have coordinated both internal and external stakeholders, leveraging my exceptional communication skills to bridge the gap between business and IT users, as well as managing and escalating risks and issues effectively. By speaking fluently many languages I can effecively work in international projects, creating strong and effective work relationships with all kind of international stakeholders.
I am now looking for the opportunity to help organization in their ******* Transformation journey, working as Freelance Transformation Advisor, or Program Manager.
